Full disclosure requires that the service provider (SP), being OakWill Holistic Health, make the client aware of privacy, its extent, limitations for the client, the SP and the SP representatives. It also requires disclosure of the rights and responsibilities of both the client and SP and the SP representatives. To make the best possible informed choices, also known as informed consent, the following statement is made. Consultations held with the client are not recorded however notes will be made by the SP representative administering the service, service agreement (SA) or casual service agreement (CSA) at the end of each session (see also general information). These paper notes will be transferred to digital format only when a quarantined digital source is available and as soon as possible, all digital formats will be password protected with only the SP representative and the SP representative supervisor in possession of this password. Paper notes will be stored with digital copies in a secure locked area accessible only by the SP representative. In some circumstances paper notes will be securely destroyed when converted to digital format and digital formats will be password protected and stored in a secure area accessible only by the SP representative. Digital formats will be stored on device/s that have been quarantined for any access to the internet or the intranet to minimize digital theft or breach of privacy risk. The client will be informed as to how their records will be stored and if those records must be accessed by other parties, excluding the SP representative, prior to this access. All sessions and discussions with the SP representative administering the SA will be held confidential unless it is necessary to disclose any or all parts to a third party. This includes supervisors within the SP organization, third parties the client may wish to be referred to, government mandated legislation and/or records the client may wish copies of. When disclosing any session information on behalf of the client only the information that is relevant to the third-party will be disclosed unless otherwise court ordered. Mandated disclosure by the SP representative will occur only in line with government legislation relative to the risk or disclosure by the client of intent or incidents of self-harm, harm of others, harm to children or harm to the elderly. This includes but is not limited to expression by the client of a desire to harm themselves, others, children or the elderly. In these cases, government legislation mandates that the SP representative informs third parties that are best situated to assist the client to prevent or reduce harm risk. These include but are not limited to SP supervisors, police, courts, mental health care professionals, crisis intervention professionals and medical professionals. If a situation occurs that requires the mandated reporting by the SP representative the client will be informed as it occurs and will further be informed of every step of this disclosure and the resulting actions that may be taken by the SP representative or other third parties. This is the legally mandated responsibility of the SP and their representatives.
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